Ramona Lane v. Executive Office of Health & Human Services (SPR 20211214)

The Commonwealth of Massachusetts William Francis Galvin, Secretary of the Commonwealth Public Records Division Rebecca S. Murray Supervisor of Records May 17, 2021 SPR21/1214 Patricia M. Scanlan Records Access Officer Executive Office of Health and Human Services One Ashburton Place Room 1109 Boston, MA 02108 Dear Ms. Scanlan: I have received the petition of Ramona Lane appealing the nonresponse of the Executive Office of Health and Human Services (Office) to a request for public records. See G. L. c. 66, § 10A; see also 950 C.M.R. 32.08(1). On April 28, 2021, Ms. Lane requested the following records: [1] Access to (Mass Health) Executive Office of Health and Human Services (POSC) record file for January 1, 2019 to December 31, 2019 with use of my [Ms. Lane] NPI number, including remittance advice forms, claim entry submissions, prior authorization requests and submissions, audits through the (Provider Online Service Center) POSC, and all nonelectronic employment records affiliated third party contractors and vendors documentation with use of my [Ms. Lane] NPI number…; [2] Instructions and directives as how to properly submit requests, and fees associated to avoid delay and miscommunication; [3] All login activity of my [Ms. Lane] account through (Provider Online Service Center) Executive Office of Health and Human Services from January 1, 2019 to December 31, 2019. Claiming to not yet have received responsive records, Ms. Lane petitioned this office and this appeal, SPR21/1214, was opened as a result. One Ashburton Place, Room 1719, Boston, Massachusetts 02108 • (617) 727-2832• Fax: (617) 727-5914 sec.state.ma.us/pre • pre@sec.state.ma.us

Ms. Patricia M. Scanlan SPR21/1214 Page 2 May 17, 2021 It is my understanding a representative of the Office provided a response dated May 14, 2021 to Ms. Lane. Accordingly, I will consider this administrative appeal closed. Ms. Lane may appeal the substantive nature of the Office’s response within ninety (90) days. See 950 C.M.R. 32.08(1). Sincerely, Rebecca S. Murray Supervisor of Records cc: Ms. Ramona Lane Shara N. Bedard, Esq.