Laura H. Ortiz v. Division of Insurance (SPR 20241888)

The Commonwealth of Massachusetts William Francis Galvin, Secretary of the Commonwealth Public Records Division Manza Arthur Supervisor of Records July 12, 2024 SPR24/1888 Mindy Merow Rubin, Esq. Records Access Officer Division of Insurance 1000 Washington Street, Suite 810 Boston, MA 02118 Dear Attorney Rubin: I have received the petition of Laura Ortiz appealing the nonresponse of the Division of Insurance (Division) to a request for public records. See G. L. c. 66, § 10A; see also 950 C.M.R. 32.08(1). On June 13, 2024, Ms. Ortiz requested “records related to MAPFRE motor vehicle insurance complaints and statistics.” Claiming to not yet have received responsive records, Ms. Ortiz petitioned this office and this appeal, SPR24/1888, was opened as a result. Despite being notified of the opening of this appeal, it remains unclear whether the Division has provided a response. Accordingly, the Division is ordered to provide Ms. Ortiz with a response to her request, provided in a manner consistent with this order, the Public Records Law and its Regulations within ten (10) business days. A copy of any such response must be provided to this office. It is preferable to send an electronic copy of the response to this office at pre@sec.state.ma.us. Ms. Ortiz may appeal the substantive nature of the Division’s response within ninety (90) days. See 950 C.M.R. 32.08(1). Sincerely, Manza Arthur Supervisor of Records cc: Laura Ortiz One Ashburton Place, Room 1719, Boston, Massachusetts 02108 • (617) 727-2832• Fax: (617) 727-5914 sec.state.ma.us/pre • pre@sec.state.ma.us