Mona Igram v. Worcester, City of - Law Department (SPR 20242312)

The Commonwealth of Massachusetts William Francis Galvin, Secretary of the Commonwealth Public Records Division Manza Arthur Supervisor of Records August 26, 2024 SPR24/2312 Janice Thompson, Esq. Assistant City Solicitor Law Department City of Worcester 455 Main Street Worcester, MA 01608 Dear Attorney Thompson: I have received the petition of Attorney Mona Igram appealing the nonresponse of the City of Worcester (City) to a request for public records. See G. L. c. 66, § 10A; see also 950 C.M.R. 32.08(1). On July 2, 2024, Attorney Igram wrote: Please provide the following public records … for the years 2021 through 2023: [1] Including all relevant standards or benchmarks used to measure and evaluate 911 response times: [a] The average response times for EMS response to 911 calls (dispatch to arrival on scene) [b] The average response times for police response to 911 calls (dispatch to arrival on scene) [c] The average response times for CIT officers to 911 calls (dispatch to arrival on scene) [d] Total number of 911 calls (per year) dispatched by dispatch type… [2] Number of 911 calls… [3] Number of 911 calls eligible for diversion to CIT officers… [4] Number of 911 calls actually diverted/triaged to CIT officers… [5] Number of calls accompanied by Behavioral Health Clinician… [6] Number of 911 calls (per year or per month) classified as mental health or needing a mental health response [7] Number of 911 calls (per year or per month) referred or triaged to behavioral health centers, 988, behavioral health helpline, or mobile crisis; [8] Number of 911 calls for service (per year or per month) for Ch. 123 s. 12 (pink slip) One Ashburton Place, Room 1719, Boston, Massachusetts 02108 • (617) 727-2832• Fax: (617) 727-5914 sec.state.ma.us/pre • pre@sec.state.ma.us

Janice Thompson, Esq. SPR24/2312 Page 2 August 16, 2024 [9] Number of individuals (per year or per month) transported by police to: [a] Hospital Emergency Department for mental health evaluation [b] Community Behavioral Health Center [c] Number of individuals transported to mental health evaluation and/or treatment location… [10] Number of individuals (per year or per month) evaluated on site of mental health call by behavioral health clinician [11] Number of mental health calls (per year or per month) where Worcester police were dispatched [12] Number of times Worcester police dispatched to mental health call with police only [13] Number of times Worcester police dispatched to mental health call with behavioral health clinician [14] Number of times Worcester police dispatched to mental health call with EMT or paramedic[.] Claiming to not yet have received responsive records, Attorney Igram petitioned this office and this appeal, SPR24/2312, was opened as a result. Despite being notified of the opening of this appeal, it remains unclear whether the City has provided a response. Accordingly, the City is ordered to provide Attorney Igram with a response to the request, provided in a manner consistent with this order, the Public Records Law and its Regulations within ten (10) business days. A copy of any such response must be provided to this office. It is preferable to send an electronic copy of the response to this office at pre@sec.state.ma.us. Attorney Igram may appeal the substantive nature of the City’s response within ninety (90) days. See 950 C.M.R. 32.08(1). Sincerely, Manza Arthur Supervisor of Records cc: Mona Igram, Esq.