John Moran v. Massachusetts Department of Transportation (SPR 20251058)

The Commonwealth of Massachusetts William Francis Galvin, Secretary of the Commonwealth Public Records Division Manza Arthur Supervisor of Records April 16, 2025 SPR25/1058 William J. Doyle, Esq. Records Access Officer Office of the General Counsel Massachusetts Department of Transportation 10 Park Plaza, Suite 3510 Boston, MA 02116 Dear Attorney Doyle: I have received the petition of John Moran appealing the nonresponse of the Massachusetts Department of Transportation (Department) to a request for public records. See G. L. c. 66, § 10A; see also 950 C.M.R. 32.08(1). On February 10, 2025, Mr. Moran requested the following: [1] Any and all records current as of 2/10/2025 related to Massachusetts Registry of Motor Vehicles (RMV) forms and supplementing required information that was not completed by the insurance agent on a partially computer printed form (Hybrid computer generated/handwritten form) and potential denial of forms for supplementing missing printed information with handwritten information[;] [2] Any and all records current as of 2/10/2025 related to employees of the RMV identifying themselves by name or other identifiable information upon request by customers of the RMV[;] [3] Any and all records current as of 2/10/2025 related to MA RMV employees and the proper use/display and examination upon request of state issued identification cards which are typically worn on a lanyard by RMV employees[;] [4] Any and all records current as of 2/10/2025 related to MA RMV employees handling of and responding to customers requests to speak with a supervisor/manager[;] [5] Any and all records current as of 2/10/2025 related to MA RMV managers and/or supervisors and the handling of complaints made to them of employee One Ashburton Place, Room 1719, Boston, Massachusetts 02108 • (617) 727-2832 • Fax: (617) 727-5914 sec.state.ma.us/pre • pre@sec.state.ma.us

William J. Doyle, Esq. SPR25/1058 Page 2 April 16, 2025 misconduct[;] [6] Any and all records current as of 2/10/2025 related to MA RMV employees responding to requests of customers to view a policy the employee cites for clarification and education purposes or providing information to a customer on where to locate the policy independently. Claiming to not yet have received responsive records, Mr. Moran petitioned this office and this appeal, SPR25/1058, was opened as a result. Subsequently, I learned that the Department provided Mr. Moran with a response on April 16, 2025. Where this appeal was opened as a result of the Department’s lack of a written response, I will now consider this administrative appeal closed. Mr. Moran may appeal the substantive nature of the Department’s response within ninety (90) days. See 950 C.M.R. 32.08(1). Sincerely, Manza Arthur Supervisor of Records cc: John Moran